What should I do if I'm experiencing technical issues with the program platform?

If you're experiencing technical issues:

1. Try basic troubleshooting first:
   • Clear your browser cache and cookies 
   • Try a different web browser – generally, we find that Chrome works best but Safari or Edge should work too.
   • Restart your device (we know, we know it’s what everyone says… but it does often work!)
   • Check your internet connection
2. If the issue persists, gather the following information:
   • The exact URL you're trying to access
   • Your login email
   • Your operating system (PC or Mac) and browser
   • A screenshot of the error, including the address bar [add link for how to take a screenshot on a PC and a Mac]
3. Send an email to support@punchybooks.co with this information.
4. Be as specific as possible about the issue you're experiencing.
5. Follow any additional troubleshooting steps provided by our support team.
   • We might ask you to send additional information or screenshots, please know that this is all in service of getting your issue resolved asap!

Remember, our support team is here and happy to help you resolve any technical issues you encounter!